Jerry W. Johnson

2100 Mereta Dr

McKinney, Texas 75070

972-836-3495

Jerrywjohnson1@msn.com

 

 

Executive Summary

 

A multi-faceted Information Technology management professional with over 17 years comprehensive experience in Corporate Engineering, Project Management and Network Operations in various public and private telecommunications companies. Performed and managed planning, budgeting, design and execution of client operations environments. Provide Technical Support, Customer Relations and Network Engineering. Knowledgeable in various information technology disciplines as well as business processes, principles and tools. Strengths include solid communication, problem solving, detail oriented and ability to influence change.

 

Responsibilities as Project Manager

(With PEG Bandwidth, Alta Telecom, BPE Communications and Fujitsu Consulting)

Confirm scope and cost of the solution

Develop a comprehensive SOW for all clients

Overall project management

Manage client expectations

Obtain and confirm inventory of in-scope devices

Manage the implementation of monitoring capabilities for the in-scope devices

As a recognized global process and project management champion, led efforts to revamp and  

Re-structure processes and projects, promoting and embracing change within Operations teams.

Provided costing and SME support to Communication Sales Support teams.

Developed Project Cost model Calculator to enable Solution Architects to work more effectively

 

Responsibilities as an Design Engineer

Budget forecasting, Site analysis, Managing project dates, Backbone Design, Metro Ring Design, and IP/VLAN configurations for MPLS Networks, Network design, Layer 1,2,3 Network design, Backhaul network design, RF Radio design, Rack face drawings, Cable run lists, Power requirements, EDPs, MOPs, BOMs, SSID, TEOs, LOAs, CLAs, Granite, Oreos, Remedy, Tirks, CCP, Site Surveys and Provide Tier 3 Support

 

Devices Engineered (Designed and/or implemented into existing network(s)

ALU 7210, 7705, 7750 SR 7/12, Ekinops C200s OADM 4s, C600HC, Tellabs 7100, Flashwave 9500, Juniper JNCIC, Cisco 15454, M6, M2, Adva FSP-3000, BTI-7000, ALU TSM-8000, Fujitsu FW4500, FW4100, Nortel OPTera 5200(DWDM), OPTera Connect DX,(OC192), Classic OC48, and OPTera 3300(OC3), OPTera 3400(OC-12), OPTera 3500(OC48), OPTera Long Haul

 

Networking (EMS) Tools

Nortel Optical Manager (Site Manager), Fujitsu Netsmart 1500 and 500, Tellabs 7194, Cisco CTM, Ciena MTM, Orion and FSP, OMEA, Ciena on center and SAM (5620)

 

Network Protocols: MPLS / ISIS / TCP/IP / SIP / MGCP / SCCP /

 

 

 

 

 

 

Recent Certifications

PMI Certification (Project Management within Organization)

Calix E7 Certified

Flashwave 9500 Maintenance and Alarm Clearing

Flashwave 9500 Test and turn-up

Juniper JNCIC - Junos

Adva FSP-3000 Test and Turn-up

BTI-7000 Test and Turn-up

ALU- 7210, 7705, 7750

TSM-8000 Operator Course (RF Radio)

NSA - Access Control Plan Policy and Procedures

NSA - Service Provider End User Information

NSA- Class A Services Policy and Procedures

NSA - Class A and B Product Requirements for Installation, Maintenance and Lifecycle Support

NSA - Conducting Work Involving the U.S. Government

NSA - Smart Metering For Power Utilities

 

Professional Experience

 

 

1/2014 – presentFrontier NetworksNOC Engineer

 

·      Provide and documented in-depth analysis to isolate and resolve customer affecting issues.

·      Provide guidance to others and performed escalation procedures in a timely manner.

·      Provide on-going network monitoring, device configuration, and performance management on client's managed SONET, WDM, and Data Communications Network. Monitor and manage the client's DCN and the managed customer networks for alarms, traps and conditions.

·      Identified issues, researched and initiated maintenance process, which included writing the Method of Procedure (MOP).

·      Oversight of maintenances to completion and engaged support as needed (Tier 2, Tier 3, etc).

·      Updated project manager and director of any new procedures that needed to be implemented. Troubleshoot the networks as necessary when alarms, traps or conditions are generated.

·      Answer calls from client's NOC customers, respond to their requests or query the network of alarms, traps or conditions to answer customer questions.

·      Created and maintained records of all maintenance, network changes, alarms and corrective actions taken.

·      Provided circuit moves, adds and changes as directed by the network administrator(s).

·      Performed data entry into the NOC circuit/NE database.

 

 

7/2013 to 12/6/2013             Alcatel-Lucent   (TEKMARK)        Network Engineer

 

·   Analyze networks (Layer 1,2 and 3)

·   Equipment including : ALU 7210,7705,7750 SR 7/12,

·   Monitored and Trouble shot ALU Equipment with SAM (5620)

·   Support the NOC in order to Create and verify alarm/message and topology based correlation rules (i.e. posting, patterning, trending / thresholding, root cause)

               ,

10/2012 to 7/2013PEG Bandwidth, LLCNetwork Design Engineer

 

·   Create and maintain detailed network design packages including Visio Designs for Ring

Nodes and RF Microwave towers, Equipment BOM’s and IP/VLAN configurations for MPLS Networks   (For multiple markets)

·   Provide monthly high-level presentations and network designs

·   Provide budget analysis and projections

·   Coordinate with equipment vendors to manage quote request and timely delivery within

Budget (30 Million plus) accounts

·   Provide network design services including both pre and post sales.

·   Engineer equipment including: ALU 7210,7705,7750 SR 7/12, Ekinops C200s OADM 4s and

C600HC.

·   Layer 1,2,3, design ,Segment drawings, Raman Amplifiers, DWDM, Network design, signal flow,    

Bill of Materials/Installation Relation Materials, Bay Mounting, Top Support, Cable Ladder

Structure, Fiber Guide, Network Synchronization, IP Addressing, VLANs, Power Cabling,

Grounding & Isolation, test and turn-up.

·   Ensure the overall network would be feasible for PEG bandwidth to turn-up.

·   Work with field personnel to bring rings up based on custom ordered dates.

·   Design and order Metro/Carrier Ethernet equipment for network deployments

·   Work with SE’s to validate pre-sales designs to ensure precise SO’s

·   Evaluate live Metro Ethernet networks to design and initiate network growth initiatives ahead of network blockage

·   Design and support large complex +100Gbps DWDM systems

·   Provide Tier 3 support to Network Operations for all Network related events

 

7/12/11 to 10/2012                             Fujitsu (FNC)               NOC-Engineer

 

·   Provided guidance to others and performed escalation procedures in a timely manner.

·   Provided and documented in-depth analysis to isolate and resolve customer affecting issues.

·   Provide on-going network monitoring, device configuration, and performance management on client's managed SONET, WDM, and Data Communications Network. Monitor and manage the client's DCN and the managed customer networks for alarms, traps and conditions.

·   Identified issues, researched and initiated maintenance process, which included writing the Method of Procedure (MOP).

·   Oversight of maintenances to completion and engaged support as needed (Tier 2, Tier 3, etc).

·   Updated project manager and director of any new procedures that needed to be implemented. Troubleshoot the networks as necessary when alarms, traps or conditions are generated.

·   Answer calls from client's NOC customers, respond to their requests or query the network of alarms, traps or conditions to answer customer questions.

·   Created and maintained records of all maintenance, network changes, alarms and corrective actions taken.

·   Provided circuit moves, adds and changes as directed by the network administrator(s).

·   Performed data entry into the NOC circuit/NE database.

·   Provided front-line support to NOC customers by answering calls and technical questions and assisting with basic configuration issues.

·   Conducted follow up analysis on unresolved multi-vendor issues or escalated matter(s) to the next appropriate level of support.

·   Reviewed network data reports and took the appropriate corrective actions.
Proactively provided network performance monitoring and analysis.

·   Created, maintained and provided detailed customer service reports (CSR) on all problem conditions reported on managed and DCN networks.

·   Opened trouble tickets with product vendors, carriers, customers, and etc.

 

4/04/2011-06/30/2011  Windstream     Optical Engineer

 

·   Responsible for creating TEOs , MOPs. BOMs, Rack face drawings, floor plans, for Cisco

15454, M6, M2, Mux Transponders. Provide Tier 3 support

 

   04/15/2010 to 5/01/2011Alta Telecom  Design Engineer/ Project Manager

 

•          Responsible for project management of the complete end to end process for Adva, Ciena, Infinera, Nokia, Siemens,Comcast, Alta Telecom and Spread Networks.
•          Provided site surveys, SSIDs, floor plans, installation packets (i.e. network topology network

layout, rack face drawings, connection diagrams, data measurements, DCN diagrams, inventory and optical PMs).

•          For all new customers, ordered X-connects, build LOA/CFA documents for each pair of x-connects, wrote EDPs, provided tech support for ISP and OSP techs. Obtained Cisco 15454 and 6100 Certification in November of 2010.

 

 

    06/06/08 to 8/2009      Verizon                             OCO (Overall Control)

 

•             Responsible for the of the entire process end to end, i.e., provisioning, alarms verification, Tier 2   support 24/7/365
•             Worked with field personnel to bring rings up based on custom ordered dates
•             remote test and turn-up of transport network elements (Fujitsu, Alcatel, Bell South/SBC, Cisco and Nortel gear).
•             My team was the central point for all departments involved in new fiber ring-activations in including CDMA. Possess extremely strong optical carrier knowledge (i.e:OC48 - OC192, ROADMs) as well as Sonet and DWDM experience with ring and network element turn-up.
•             Provided oversight, control and accountability for completion of critical dates, ensured jeopardy resolution, close-out and update of records, contacted “customer(s)” on turn-up and order close out, update/status orders during turn-up administration of transport security and login project management NMA West implementation.

·   Pre-conversion activities required OCO to verify alarms and correct templates.

·   Post conversion activities required OCO to database network elements and circuits in NMA and build templates for new technologies.

 

11/06 to 12/07  Fujitsu Consulting, Inc. (SME)        Optical Engineering Consultant

 

·   Provided engineering and consulting services to integrate the surveillance and maintenance system into Verizon optical network, focusing on fault management for Verizon FiOS Broadcast Video Gigabit Ethernet circuits.

·   Provided diagrams upon request regarding TELABS 7100 and Fujitsu FW4500

·   Created what would become training manual for engineering of the 7100 and FW4500

·   Analyzed network surveillance systems (Layer 1 and Layer 2)

·   Created and verified alarm/message and topology based correlation rules (i.e. posting, patterning, trending / thresholding, root cause) for Layer1/Transport and Layer 2 alarms/messages.

·   Identified and documented all data feeds required and data received by all surveillance systems

·   Identified and documented what alarms data sub-tending systems used for alarms generation.  

·   Identified and documented data to INMS to effectively pattern and correlate

              alarms across domains (DWDM, SONET and GigE layers)

·   Created alarm scenarios for Telabs 7100 and Fujitsu FW4500 (ROADM and NGADM) 

·   Supported third party surveillance applications such as Telcordia's NMA

 

6/01 to 8/06BPE CommunicationsTechnical Manager

 

·   Installed new analog and digital cable service to Comcast and Direct-TV customers

·   Installed phone lines in necessary areas(s)

·   Installed new wiring for customers (including pole drops, wall drops, ground blocks inside and outside wiring, etc

·   Installed new cable and high-speed internet service for Comcast customers

·   Supervised and trained personnel in voice and data installation

·   Compiled weekly/monthly reports

·   Coordinated Weekly time schedules and Payroll

 

9/00 to 3/01           Nortel Networks, Inc              Lead Optical Engineer

 

·   Provided detailed interpretation of site-specific customer requirements into the engineering specifications and drawings (AUTOCAD / VISIO) to be used for manufacturing of the optical hardware and also by installation personnel.

·   Provided network design services including both pre and post sales for all Nortel optical equipment including: OPTera 5200(DWDM), OPTera Connect DX(OC192), Classic OC48, and OPTera 3300(OC3), OPTera 3400(OC-12), OPTera 3500(OC48), OPTera Long Haul 1600 (DWDM/MOR+ system).Engineering packages included: MOR/MOR+, Raman Amplifiers, DWDM, Network design, signal flow, Detailed Site Surveys, Bill of Materials/Installation Relation Materials, Bay Mounting, Top Support, Cable Ladder Structure, Fiber Guide, Network Synchronization, IP Addressing, Power Cabling, Grounding & Isolation, test and turn-up.

·   Ensured the overall network would be feasible for Nortel to turn-up

 

5/99 to 9/00    Fujitsu Network Services, IncDetail Engineer

 

·   Provided full Optical network design and implementation of Development of engineer design definition required for introduction of emerging Layer 1 SONET transmission, DWDM and next-generation optical transport technologies into MCI network

·   Provided cost analysis and competitor research to ensure the proper equipment is deployed in Fujitsu network

·   Provided VTM Support on backbone equipment: Researched possible equipment that  may be deployed in Fujitsu network including Ciena, Cisco, Nortel, Redback and other possible vendors

·   Engineered requirements and ordering information necessary for product deployment on the LH1600 and OPTera Connect DX

·   Provided Wavelength configuration, DCM placements, Attenuator placement, Tributary configuration, Ring Interconnections and New Facilities

 

3/98 to 5/99MCINetwork Engineer

 

·   Developed engineer design definition required for introduction of emerging Layer 1 SONET transmission, DWDM and next-generation optical transport technologies into MCI network

·   Provided cost analysis and competitor research to ensure the proper equipment is deployed in MCIs network including Ciena, Cisco, Nortel, Redback and other possible vendors

·   Engineered requirements and ordering information necessary for product deployment on the LH1600 and OPTera Connect DX

·   Provided Wavelength configuration, DCM placements, Attenuator placement, Tri Tributary Configuration, Ring Interconnections, and New Facilities.

 

4/97 to 3/98Telpro TechnologiesNOC Technician II

 

·   Monitored and provided 2nd level support for Telpro Technologies fiber optic network (SONET).  Functional responsibilities include alarm monitoring, network surveillance, disaster recovery, schedule outages, problem management, performance management, and new circuit turn-ups.

·   Analyzed fiber optic alarms and SONET ring technology, as well as other carrier systems and networks ability to effectively document and communicate technical details to outside customers, vendors, Sales, marketing, engineering and other departments

·   Provided Main support for all installation

·   Provided trouble isolation and troubleshooting through conducting performance monitoring and bit-error testing

·   Managed and prioritized alarms according to severity.

·   Provisioned, commissioned and turned up end-to-end circuits for both internal and external customers.  Circuits included: ISDN, DSOs, DS1s, DS3s, OC3, OC12, OC48, OC192, and RF circuits.

 

6/94 to 2/97Ticketmaster CorporationIn-house/Field Technician

·   Repaired, maintained and rebuilt in-house PCs and printers

·   Installed HUB sites at various entertainment venues

·   Monitored call center

·   Performed weekly manual shutdown of communication system

·   Provided technical support / customer service to internal and external customers

·   Monitored “COMM” room (i.e. Troubleshooting / Maintaining NT Servers, 66 blocks, Punch blocks, SW Bell D-Marks, voice circuits, leased analog lines, digital lines, LAN/WAN, Muxs, modems, multiplexers, T-1s, Cubes and Cisco systems)

 

2/91 to 3/94    Advanced Chemical Systems, Inc (ACSI)    Lead Photo Resist Processor/Mixer

 

·   Mixed chemicals (flammable, corrosive, non-corrosive, dye and non-dye products)

·   Wafer Fab technology

·   Photo-resist mixer

·   Tested particles

·   Tested viscosity

·   Controlled chemical specs (i.e. identifying trends, shifts and jumps)

·   Mixing of dye and non-dye products

·   Shipping and receiving

·   Spill team member

·   ISO 9002 certified

·   Extensive clean room procedures